1. Why can't Elaine Strong answer the phone?
A. She's in a meeting.
B. She's out of the office.
C. She's talking with another customer.
2. What does the caller want the secretary to send?
A. information on after-sales service
B. a picture of the newest computers
C. a list of software products
3. What time should the secretary send the material?
A. 2:30 PM
B. 3:30 PM
C. 5:00 PM
4. What is the caller's name?
A. Cordell
B. Kordel
C. Kordell
5. What is the caller's telephone number?
A. 560-1287.
B. 560-1828
C. 560-2187
